My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address.
I didn't receive my tracking #, where do I get mine?
Please send us an email with your Name & Order # and this request to: firstname.lastname@example.org
How can i track my order?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit DHL, Fed Ex, USPS or Aftership.
Will i have to pay any duties on top of my order?
We are not responsible for any taxes or duties that may be incurred on International orders.
How much does it cost to ship my order?
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.
Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
When will my order arrive?
Your order is packed and shipped within 1-3 days of your purchase.
- Average delivery time for domestic orders is 5-7 business days.
- Average delivery time for international orders is 10-20 business days, but could take up to six weeks.
- International shipping depends completely on the customs of the country we are shipping to.
If you have a question concerning tracking or shipping, please contact USPS. After your order is shipped from our warehouse, it is out of our hands. For International orders, if your tracking has stopped updating, your countries customs or post has it in their hands. It may not update till it arrives to you.
Returns & Exchanges
Due to hygienic reasons, there are NO returns or exchanges. We apologize for this inconvenience.
All sales are final. Please shop carefully.