FAQ

Where can I purchase Bagatiba?

Bagatiba is exclusively available at bagatiba.com and cannot be purchased elsewhere.

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express.

You have the option to pay with Paypal. 

When will my order arrive?

Your order is packed and shipped within 1-3 business days of your purchase. Please advise when choosing 1-Day & Express shipping options.

After your order is shipped from our warehouse, it is out of our hands.

If you have a question concerning tracking or shipping on your domestic order, please contact USPS.

Will I have to pay any duties on top of my order?

We are not responsible for any taxes or duties that may be incurred on International orders.

What currency do you charge?

USD.

My item is lost in the mail, what do I do?

We are not responsible for items that are lost or damaged during shipping.

You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

Do you ship to my country?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

What are your materials made of?

All item descriptions will tell you exactly what each parts material is made of. If you have questions about gold plated vs. gold filled items, the easiest way to explain is:

For best care, do not shower with your items. If your items do turn immediately, it can be cause by a metal-to-skin oil reaction. Each persons oils make metal react differently, in this case, it's not our responsibility to rerun or exchange your item. We apologize in advance. 

What if the item I received is damaged or faulty?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. If a charm or chain is different than described please send us an email, all items are hand made & most charms are vintage and will have variations. 

How can I contact you?

Via our Customer Service page.

How can I track my order?

After your order is shipped, you will receive an email with your tracking number. 

If not, send us an email with your Name and Order # to: support@bagatiba.com

What is your return policy?

Please see our Shipping & Returns page.

What if I recieved the wrong item?

If you received the incorrect item, please let our customer service team know by contacting support@bagatiba.com . Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible.

In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

What if I put in the wrong address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.

Do you allow exchanges?

Unfortunately we do NOT accept returns or exchanges due to hygienic reasons. Please shop carefully.

All sales are final.

Do you offer Refunds?

We will happily replace a damaged item or reship you an item if you received something incorrectly, but we do not provide refunds. All sales are final.

What if I recieved a damaged item?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival.

What if my purchase is lost in the mail?

Bagatiba is not responsible for items that are lost by the mail carrier or by any shipping service.

What if my package was returned to sender?

If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

Do you ship internationally?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

International customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Los Angeles, CA.

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