ALL SALES ARE FINAL. We do NOT offer refunds or exchanges due to hygienic reasons.
If you have a question concerning tracking or shipping, please contact USPS. After your order is shipped from our warehouse, it is out of our hands. For International orders, if your tracking has stopped updating, your countries customs or post has it in their hands. It may not update till it arrives to you.
Please read through the Bagatiba store policies for "Shipping and Returns" before contacting us, most likely your questions will be there.
If your issue is not covered in our "FAQ" page, please email your Name, Order # and Question/Concern to: firstname.lastname@example.org
Support emails are answered M-F 11-4 PT.
Please do not contact Bagatiba via social media for customer service.
For Public Relations, please head your email with "PR" and detailed information. Thank You.